How to File a Consumer Complaint Online in India

Step-by-step guide on how to file a consumer complaint online in India through the e-daakhil portal, including documents needed and where to complain

  Legal Insights   Sep 5, 2026   18  Add to Reading List
Quick Answer: You can file a consumer complaint online in India through the government's e-daakhil portal by registering, filling in the complaint details, uploading evidence, and paying the applicable court fee.

What is the e-daakhil Portal?

e-daakhil is the National Consumer Helpline's official online portal that lets consumers file complaints with District, State, or National Consumer Disputes Redressal Commissions without visiting them in person. Axepron Legal's Legal Practice page gives an overview of this area.

Definition and Overview

The portal was launched to make consumer justice faster and more accessible, allowing complainants to track case status, upload documents, and even attend hearings virtually in many commissions.

Governing Law / Legal Framework

Online filing is enabled under the Consumer Protection Act 2019 and the related Consumer Protection (Consumer Disputes Redressal Commissions) Rules, which recognize electronic filing and e-service of notices as valid.

Which Commission Should You Approach?

The choice of commission depends on the value of goods/services and compensation claimed, and the portal automatically routes your complaint based on the details you enter.

CommissionClaim ValueAppeal Goes To
District CommissionUp to Rs 1 croreState Commission
State CommissionRs 1 crore to Rs 10 croreNational Commission
National CommissionAbove Rs 10 croreSupreme Court

Step-by-Step Filing Process

Register on the e-daakhil portal with your email and mobile number, verify your account, and log in. Select "File a New Case" and choose the consumer complaint category to begin.

Documents You Will Need

Keep ready the proof of purchase or service agreement, correspondence with the seller, identity proof, and a clear statement of the relief you are seeking, then upload these along with your complaint form and pay the nominal court fee based on claim value.

People Also Ask

Is there a fee to file on e-daakhil?

Yes, a nominal court fee applies based on the value of the claim, and it can be paid online during the filing process.

Do I need a lawyer to file a consumer complaint?

No, consumers can file complaints themselves without a lawyer, though legal help can be useful for complex cases.

How long does a consumer case take?

Timelines vary, but commissions are expected to resolve straightforward cases within a few months where evidence is not disputed.

Can I track my complaint status online?

Yes, the e-daakhil portal lets you log in and track the status of your filed complaint at any time.

What if the seller ignores my complaint?

If the seller does not respond, you can proceed to file the complaint with the relevant Consumer Disputes Redressal Commission for resolution.