At Axepron, we strive to ensure 100% customer satisfaction. If you experience any technical issue, duplicate charge, unmet delivery commitment, or are dissatisfied due to a failure in meeting the scope of your project, you may be eligible for a refund according to our policy outlined below.
Refunds are processed as per the following structure:
All refund requests will be evaluated based on the following conditions:
- If a refund request is submitted within 48 hours of the initial delivery, you may be eligible for a 66% refund (excluding a 10% service & processing fee).
- If a request is made between 48-120 hours, you may be eligible for a 33% refund (excluding the 10% service & processing fee).
- No refund requests will be entertained after 120 hours of the initial delivery. However, customer satisfaction is our priority, and we encourage you to contact us for resolution.
- If the customer fails to provide project details or required assets within 21 days of placing the order, the payment will be considered non-refundable.
All refund communications must be directed to our support team. Axepron reserves the right to approve or decline a refund request based on the circumstances and the user agreement terms.
To request a refund, please ensure the following steps:
- Submit your refund request clearly stating your concern via our contact form.
- Our team will try to resolve the issue as per our revision policy or, if necessary, proceed with the refund approval process.
Upon a successful refund, Axepron will retain the rights to all delivered content, including but not limited to designs, code, and media files. You agree not to use or reproduce any part of the work shared by us.
- You forfeit all rights (direct or indirect) to any work delivered during the project once the refund is processed.
- Axepron may report refunded works to copyright protection agencies to prevent unauthorized reuse or distribution.
If you have any questions or require clarification regarding our refund policy, feel free to contact us.
